KX-TVS Tips & Hints
(not for KX-TVA systems)
NOTE: on this website, "voice processor,"
processing system," and "VPS"
mean the same thing.
1 888 ABLE 999
best source of information on Panasonic voice processing systems
(17) If you don't plan to use a
night mode, we recommend that
you set up a night mode identical to day mode, in case someone
accidentally puts your system into night mode.
mailboxes in your voice processor, including 998 and 999. If you
don't, a hacker can mess up your system and make expensive calls.
Also, block calling out from the jack(s) where the voice processor
is plugged in (programs 605 & 606 for KX-TD308, 816, 1232,
KX-TA1232; and programs 405-407 for the KX-TA624). If you need to
have pager notification, use toll restriction instead of disabling
all outgoing calls. The boss should assign all of the passwords; and
hide the list in two safe places. If you've been hacked, check the
list of mailboxes, and eliminate any that shouldn't be there.
(1) Try to structure your menu with relatively few choices at each
level (probably no more than 5). People often try
to remember each choice while waiting to see if a better choice is offered, and it's hard
to remember more than three. If you offer lots of choices, make one
choice to repeat the menu.
sure you program some function for every possible keystroke on a
touchtone pad. If you are only offering three choices in a
particular menu, program the other buttons to send the caller to a
receptionist or someone else who can help, or make the extra buttons
repeat the menu.
(3) Instead of mounting your voice processing system
next to the phone system control unit, mount it near one of your
computers, so it's easy to make programming changes. It won't take
up much space, and the wiring is very simple -- much simpler than
extending a serial cable 50 feet.
|(4) You can program a touch-tone button to
repeat the current menu. I like
to use the "7" button, which also includes "R," and
the menu can say "press R to Repeat this menu." If you need to
use 7/R for another function, try * for repeating.
programming a Panasonic voice processing system to use with the
if your voice processor does not show the KX-TA1232 as a choice,
tell the voice processing system that you are using a KX-TD1232, not an
(6) If you're having trouble getting your PC to
communicate with a voice
processor, check the Flow Control setting in your communications parameters.
It should be "NONE" or "OFF."
If that doesn't work: with your KX-TVS75, 90, 100, 110, 120, 200,
220, 300, 320 or 325 Voice Processing System, shut the power off,
turn the little rotary switch from zero to one, turn the power back
on, and turn the rotary switch back to zero. (BIG THANKS to
Panasonic tech wizard Denton for this life-saver.) The process is
different with the KX-TVS50, 80, 90 and 95. Shut off the
power, move the "DIP" switches to right, left, left, left. Turn the
power back on, and move the switches to left, left, left, left.
Panasonic tech wizard
for his help on this one.
(7) If you are programming with HyperTerminal, to
save a setting and return to the previous screen,
back-slash key (\).
(8) Tell your regular callers and your staff that they can
save time while leaving messages,
by tapping two as soon as they get answered
by a voice mailbox. You can also make this timesaver part of your messages: "This is
Steve Blippo. In future calls you can skip this announcement by pressing two, and then
record your message immediately. Please wait for the beep, leave your name and number, and
I will call you back. Thanks."
(9) Instead of starting with a "custom
service" menu, record a brief "company greeting" message
(KX-TVS75, 100 or older 200) or replace system prompt #819 with a
brief announcement, such as "Thank you for calling Honest Charlie's
Used Cars." If there is an emergency or temporary change in your
company's schedule, you can call in from anywhere and change the
opening message to something like "Thank you for calling Honest
Charlie's Used Cars. Because of Hurricane Hilda, we will be closed until
Wednesday," but you won't have to re-record your big main menu.
(10) You can make a Panasonic Voice Processing System work like a simple
WITH DIGITAL SYSTEMS & THE KX-TA1232,
WITH THE KX-TA624,
(11) You can set up mailboxes that don't correspond to phones
outside salespeople, or club members, for example. With KX-TD systems, use numbers starting
with "2" and enable the eXtra Device Ports so the extension
numbers are valid. You will have trouble if you try to use a mailbox for
a non-existent phone beginning with "1."
(12) You can simplify the annoying pre-recorded "leave a
message" announcement in your mailbox:
into your mailbox (usually by dialing intercom 165, 195,
107 or 115)
4, and 4 again (for "Incomplete call handling")
default, three options are enabled: option #1: leave a message
#5: call the operator; option #6: return to top menu
the audible prompts to disable options 5 and 6.
- Thanks to
Panasonic techwizard Rich Rodriguez for this
message-waiting lights don't work,
Make sure that the particular mailbox has the light enabled
(in the settings for that mailbox, accessed by phone.
Dial the extension number of the voice processor, then
press #("pound")6, then 2, then 1).
- Make sure that message notification is permitted, in
the authorization settings for that mailbox's Class of Service
(usually 1). With HyperTerminal, select Program, Class of
Service Setting, Authorization Setting.
- Make sure that "all calls transfer to mailbox" is
OFF (in the programming for that mailbox in the voice
processor, accessed by PC: Mailbox settings, #7).
- Make sure that the Call Hunting mode is NOT "AA"
or "VM." Phone system program #106 (In KX-TD308,
816, 1232, KX-TA1232), from display
phone. "Disable" is fine, unless you have a
reason to use another setting (usually because you need inband signalling for a non-Panasonic voicemail system).
- Thanks to
Denton for this info.
|(14) How to eliminate the annoying
"You have a call" announcement:
|In HyperTerminal, press:
1 - Program
6 - Hardware settings
3 - PBX interface parameters
1 - dialing parameters
Change Extension Transfer Sequence to FXA
|(15) There are
that produce "good
morning," "good afternoon," "good evening" and "welcome to the voice processing
system" messages that will be delivered before your first custom
menu. You can kill or modify these prompts if you want to, so callers
will hear your own message as soon as the system answers. See section
D6 in the appendix of the PDF manual, or section 6.1.4 in the HTML
Make sure you have selected "User 1" not
"system" prompt in the custom service setting menu, and the
port service or trunk service menu, or your changes
will not take effect.
- Access the "Message
Manager's Main Command Menu": dial the intercom number for
the voice processor (usually 165 for the KX-TD816,
KX-TD1232 and KX-TA1232; 295 for the KX-TD308, and 107 for the
KX-TA624), then press #, 6, *, 998 (or 98 for the KX-TD308).
>> : This will not work if a PC is
still connected and in the programming mode.<<
Press  to
- Press  to modify the user prompts,
- Press  to change
user prompt 1.
Press  to change a specific prompt.
>>OR ON NEWER SYSTEMS,
press  if you want to re-record a prompt with your own voice, or
press  if you want to turn off a prompt.
Enter the prompt
number you want to change. Prompt 819 is "welcome to the
voice processing system." 248 is "good afternoon." 249 is
"good evening." 250 is "good morning." In some older systems (KX-TVS75, 100, 200), the
prompts are numbered 315 for morning, 317 for afternoon, 318 for
evening, and 316 for welcome.
instructions. You can press 3 to turn off a prompt.
by eliminating the pre-recorded prompts, you will
cause a delay between the end of ringing and the first sound
that callers will hear. To minimize the delay, we recommend that
you replace prompt 819 with your own brief message ("Thank
you for calling Acme International") which will be be
played immediately before your main menu (usually "custom
|(16) Normally all the ports in a voice
processor are available to handle calls to all of your phone
lines. If you want to separate the ports so you can use
to serve multiple businesses, or a home plus a
business, you can use program #119 (in a KX-TD308, 816,
1232 or KX-TA1232) to put the ports into
different extension groups.
With the newest versions of the
voice processors, such as the TVS120, you can use "trunk service" to direct
incoming calls on specific lines to specific menus, without
changing the extension groups. This is a much better solution
than using "port service," because all available ports can be
used to service all of your phone lines.
Trunk service has priority over
port service, so you can simply program trunk service without
disabling port service.
OTOH, if you've used trunk service and want to go back to port
service, in the trunk service screens, change Incoming Call
Service to "none."
- Where it says to enter a
"Trunk Group Number," you enter a line number (the first
line in your system is line one, or "trunk one"), then Day
- This is really STOOOPID. A
trunk group in the voice processor is a group of one line;
it's not really a trunk or a group!
- Also, in most cases, a trunk group in the
voice processor has nothing to do with a trunk group in the
phone system, (also known as "CO Line Group," "Outside Line
Group," "TRG," "TRK GRP," "lasagna,"
"purple turnip" and "Harvey.") HOWEVER, if
you have one of the new KX-TAW or KX-TDA phone systems, a
trunk group in the phone system DOES correspond to a
trunk group in the voice processor.
AbleComm, Inc. All rights reserved.
voiceprocessor.info/tips.htm updated 7 JULY 05