How to program a Panasonic
 KX-TVS75 or TVS100 voice processor
NOTE: on this website, "voice processor,"
 voice processing system," and "VPS"
 mean the same thing.
 
 
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the world's best source of information on Panasonic KX-TVS voice processing systems

  • This page will help you get your voice processor working in a typical business or home environment, providing both automated attendant and voicemail service, with a Panasonic KX-TD, KX-TA, or KX-TAW series phone system.
  • The work on this page is done AFTER you have made programming changes in your phone system, to prepare it for use with your voice processor. If you have not yet made the changes in your phone system, click on one of the "Preparing" links above.
  • Some of your work will be done from a PC, and some will be done from a phone.
  • The voice processor programming instructions on this page are based on using terminal software, such as HyperTerminal (which comes with Windows), to access the DOS-like programming imbedded inside the voice processor.
  • Many of our clients prefer to use "VoiceMail Master" for Windows. CLICK for info, and a link to download a free demo.
  • You can modify the suggested settings to provide the best operation for your particular needs.
  • On this page, "Voice Processing System," "Voice Processor," and "VPS" mean the same thing.

 
Connect your PC to the VPS using the AbleComm ProCable, or a serial cable and null modem adapter from RadioShack. Be sure to get a cable or adapter that has the right connector for your voice processor, which may be 9-pin or 25-pin. 

>>You CAN'T program your voice processor with a USB cable.<<

Instead of mounting your voice processor next to the phone system control unit, you can mount it near one of your computers, so it's easy to make programming changes. It won't take up much space, and the wiring is very simple -- much simpler than extending a serial cable 50 feet.

For "long distance" programming, use the AbleComm ProConnector Kit.

 

  • Before starting to program the VPS, make sure it is connected to the phone system.
  • Open HyperTerminal (from Start, Programs, Accessories, Communications).
  • Click on FILE, then NEW CONNECTION. Assign a name, such as TVS50, and select an icon that you like, and click on "OK."

  • A "Connect to" window should open now (shown above). In the bottom section, select Connect Using COM 1 (or whatever port you are using) and click on "OK."

  • A "Port Settings" window should open next (shown below). Select 9600, 8, none, 1, none.
  • CLICK on "OK."

NOTE: While programming the voice processor, the PC screen display will often refer to your "PBX." In this case, PBX means the control unit ("KSU") of your phone system.
   

Plug the voice processor into an electric outlet, and turn it on if it has a power switch.

If your voice processor has four tiny "DIP" switches, start the unit with the switches in the following positions, to initialize the factory settings:
1 right (1)
2 left (0)
3 right (1)
4 left (0)

During programming, you will be instructed to move all the switches to left (0), so your settings can be saved.

If your voice processor has a small rotary switch, start the unit with the switch pointed at 5, to initialize the factory settings.

 

During programming, you will be instructed to move the switch to 0, so your settings can be saved.

.
After turning the power on, the system starts up in the following sequence:
1. The Power Indicator light goes on.
2. The Power Indicator light begins to flash.
3. “PORT TEST” is displayed on the screen.
4. “SYSTEM SETUP” is displayed.

Screen Output for phone systems with DPITS: (may not be exactly as shown below)

Checking Flash Memory Cards.
Please wait...

PORT TEST ...

SYSTEM SETUP ...

1.. 2.. 3.. 4.. 5.. 6.. 7..

Active COs : 1 2
DPT Interface Connection is Established

** ON LINE MODE **

SET THE DIP SWITCH (OR ROTARY SWITCH) OF THE CABINET TO POSITION <0> OR ELSE ALL INSTALLER PROGRAMMING, USER MESSAGES AND SETTINGS  WILL BE LOST ON NEXT POWER UP!

                       This is your only warning.


NOTE: The screen shows "COs," which usually refers to lines from the phone company's Central Office. This is really STOOPID. It is really testing the ports in the VPS.

The display will alert you if System Setup is not completed successfully.

Screen Output:

Active COs: 1 2
APT Interface Connection is not Established
** OFF LINE MODE **
 
IMPORTANT: The default programming for the KX-TVS50 voice processor is for use with the KX-TA624 phone system. If you are installing a KX-TVS50 and it does not sense that it is connected to a KX-TA624, you will get the error message shown above. It is perfectly OK to see this message if you are using another model phone system; so just press ENTER.
 
IMPORTANT:
If you see a menu like
the one at the right,
select VT100.
Please Select Your Terminal Type.

1. ASCII TERMINAL
2. VT100
Please Enter the Number :=
 

When start-up is completed:

1. “**ON LINE MODE**” is displayed.
2. System prompt ">" is displayed on the screen.

Press ENTER.

You will then see the System Administration Top Menu.

System Administration Top Menu

1.Program

2.System Reports

3.Utility Command

4.System Reset/Clear

5.Quick Setup


SELECT ITEM and PRESS Return-Key

PBX Type, VPS Port, Mailbox Extn., Time, Password

Type [5] or cursor down to 5, and press ENTER to begin the Quick Setup Sequence.


The screen will show:
 

Quick Setup Utility for connection to Panasonic KX-T series telephone systems

This utility provides a quick way of programming the voice processor to operate in a standard automated attendant or voice mail configuration when connected to a Panasonic KX-T series telephone system. The system will prompt
you to enter, modify or confirm settings based upon which PBX type you select.

By entering the appropriate information in the following screens, the system sets PBX integration parameters, identifies the extension numbers connected to it, creates default mailboxes, sets its ports to handle callers with automated attendant or voice mail service, sets system passwords and sets
the time and date. Finally, it confirms that you want to activate the system based on the information you entered, modified or confirmed.

To proceed, press Enter. To exit and cancel Quick Setup now, press \.


Press ENTER.


Screen Output:

Please select your PBX type.

1. KX-T308/KX-T616
2. KX-T1232
3. KX-T96
4. KX-T336
5. KX-TD816/KX-TD1232
6. KX-TD308
7. KX-TA series
0. OTHERS

 

IMPORTANT: The KX-TVS95, 125, 225, and 325 voice processors let you select "KX-TDA/TAW series.”  If the voice processor Quick Setup screen displayed on your PC does not include the KX-TAW848, select "KX-TD816/KX-TD1232."


Select your PBX type (control unit model #) by typing in the digit preceding the model number on the PC screen, and press ENTER.


IMPORTANT: While programming in HyperTerminal, you can
save a setting and move back to the previous menu by pressing the
backslash "\" key.

You'll next see a mailbox editing screen. It may automatically show some names if they had previously been programmed into your phone system.

To add names, just type them in the "OWNER" column. You can do lots of mailboxes now, or just enter one and come back later. To move from one column or row to the next, press "enter." To leave this screen, press "S" while your cursor is in the "MAKE" column.

Quick Setup - MailBox Editing

              Extension and mailbox list  Assigned 15   Vacant 15    Page 1/1 

              EXTN.   MBX   OWNER          MAKE (Make/Delete)

                  101   : 101     BUSH.......       Make

                  102   : 102     GORE......        Make

                  103   : 103     ................        Make

                  104   : 104     ................        Make

                  105   : 105     ................        Make

                  106   : 106     ................        Make

                  108   : 108     ................        Make

                  109   : 109     ................        Make

                  110   : 110     ................        Make

                  111   : 111     ................        Make

                  112   : 112     ................        Make

                  113   : 113     ................        Make

                  114   : 114     ................        Make

                  115   : 115     ................        Make

                  116   : 116     ................        Make

               P: Previous menu, N: Next menu, S: Next Screen

 


You will next see the Port Service Setting screen. We recommend that you leave it alone for now. You can change it later if you want; but the default settings are fine for most situations.

Quick Setup - Port Service Setting

All ports are currently set up to handle callers with standard automated attendant operation, day and night mode, using the Custom Service feature (Custom 1). You can change the operation to standard voice mail (Custom 2) or leave it as automated attendant. If necessary, Custom 1 and Custom 2 can be modified under the menu 'Program -> Service Setting  -> Custom Service'.

                                       Day Mode        Night Mode

                     PORT  1   Auto. Attend.   Auto. Attend.

                     PORT  2   Auto. Attend.   Auto. Attend.

                  A:Auto. Attend., V:Voice Mail, S:Next Screen

             Auto. Attend.(using Custom 1),Voice Mail(using Custom 2)

.

NOTE: The newest versions of the voice processors have a "trunk service" feature that allows you to direct incoming lines to specific custom service menus. If you don't want different menus for different lines, use "port service."
 
Program Menu

1.Mailbox Setting
2.Class of Service
3.Port/Trunk Service
4.Service Setting
5.System Parameter Setting
6.Hardware Settings

SELECT ITEM and PRESS Return-Key

Port Service, Trunk Service

 

Program - Port/Trunk Service - Trunk Service Menu

1.Port Service
2.Trunk Service

Enter the Trunk Group Number( 1-48 ) =
 
>>BE CAREFUL<<
  • Where it says to enter a "Trunk Group Number," you enter a line number (the first line in your system is line one, or "trunk one"), then Day Mode.
  • This is really STOOOPID. A trunk group in the voice processor is a group of one line; it's not really a trunk or a group! HOWEVER, if you have a KX-TAW848 phone system, it's not STOOOPID: you use the trunk group numbering you set up in the 848 programming.
  • Also, except for the KX-TAW and KX-TDA systems, a trunk group in the voice processor has nothing to do with a trunk group in the phone system, (also known as "CO Line Group," "Outside Line Group," "TRG," "TRK GRP," "lasagna" and "Harvey.")
Program - Port/Trunk Service - Trunk Service - Day Mode Menu

Trunk Group Number [ 1 ]

Company Greeting No. (1-32,S:System,N:None) ------------ | None
Incoming Call Service ---------------------------------- | Custom 1
Incoming Call Service Prompt --------------------------- | User 1
Delayed Answer Time (0-60 s) --------------------------- | 0
Time Group No. (1-8) ----------------------------------- | 1

Then specify a company greeting if you want to use one (not available on all systems), then assign a Custom Service number (keep records on paper) then User 1 for Incoming Call Service Prompt, leave Delayed Answer Time at zero, leave Time Group at 1.

Then repeat for night, lunch and break modes if you are going to use them, and then do the other trunk groups, or ports.


The next screen is where you set an administrator's password, to keep other people from messing up the system.
You'll have to enter it several times.

IMPORTANT: WRITE DOWN THE PASSWORD IN AT LEAST TWO PLACES!
   

Quick Setup - Password Setting

               System Administrator Password

                  ( Maximum 8 characters )

                          NEW PASSWORD :=

 

 


The next screen is the last part of Quick Setup. It saves your mailbox settings, and restarts the voice processor.
Type "1" and press ENTER.

Quick Setup - Setup

                To set up the mailbox and restart, select 'Yes'.

                To cancel and exit, select 'No'.

                                1. Yes     2. No
 

 


The system will then restart and you will see:

PORT TEST ...

SYSTEM SETUP ...

1.. 2.. 3.. 4.. 5.. 6.. 7..

Active COs : 1 2
DPT (or APT)  Interface Connection is Established


** ON LINE MODE **

 


You will then reach the Top Menu.
Enter your password.
Type 1 and press ENTER to program.

Enter the Administrator Password :=

System Administration Top Menu

1. Program
2. System Reports
3. Utility Command
4. System Reset/Clear
5. Quick Setup (VT100 Mode Only)

Enter the Number :=

 


You will then see the Program Menu.
Type 4 and press ENTER to program your service settings.

Program Menu

1. Mailbox Setting
2. Class of Service
3. Port Service
4. Service Setting
5. System Parameter Setting
6. Hardware Settings

Enter the Number :=

 


Next comes the Service Setting Menu.
Type 2 and press ENTER.

Program - Service Setting Menu

1. Auto. Attn. Setting
2. Custom Service Settings
3. Caller ID Call Routing

Enter the Number :=

 


The next screen is where you start to program the menus that callers will hear.
Type 1 and press ENTER.

Program - Service Setting - Custom Service Settings

  1. No Description               6. No Description

  2. No Description               7. No Description

  3. No Description               8. No Description

  4. No Description               9. No Description

  5. No Description              10. No Description

  Return     : Check Next Custom Service Menus

 Enter the custom service number :=

 

 


In the next screen, you will start working on the first menu, called "Custom 1."

We recommend that you make the entries shown in blue in the screen shot below, and keep the other settings for now.

In some cases, simply typing in an entry will move you along to the next step.
In some cases, you will have the press ENTER after typing.

IMPORTANT: While programming in HyperTerminal, you can
save a setting and move back to the previous menu by pressing the
backslash "\" key.
 

Program - Service Setting - Custom Service Setting - Custom 1 ( Not recorded )

 1. Description [  ]

    := Main Menu (or some other suitable description)

 2. Prompt Mode [ System ]

    1:System 2:User1 3:User2  := 2

 3. Menu Repeat Cycle [ 3 ] ( 1 - 3 times ) :=

 4. Call Transfer Anytime [ Extn. ] ( Extn./Mbx/No ) :=

 5. Wait for Second Digit [ 1 ] ( 1 - 5 s ) :=

 6. No DTMF Input Operation [ c ] ( a - f )

    a.Transfer to Mailbox

    b.Transfer to Extension

    c.Operator

    d.Exit

    e.Previous Menu

    f.Custom Service

  Select Operation := 1

  • This setting determines what happens to callers who don't press any touch-tone buttons.

  • The default "c" will send the caller to the lowest numbered phone.

  • You can change the setting if you prefer another option.

   
IMPORTANT: Some Panasonic voice processors have one screen for entering custom service parameters, plus separate screens for assigning the touchtone digit functions ("keypad assignment"). Some models combine the parameter settings and digit settings in one screen. CLICK to see a combined function screen shot.

You will now be able to start forming the actual menu, by associating an action with a caller's key stroke on a touchtone phone. It's a good idea to write out a script before you start programming the buttons.

Any key stroke can send the caller to a person, or to a group of people in a department, or to a mailbox, or to another menu, or to the main menu, or can repeat the current menu, or allow the caller to type in a few letters of a last name to reach someone, or do other things.

Create a “tree” diagram to design a route leading callers to the desired person, department, mailbox, or next menu. This tree should include all available caller options and cannot be deeper than eight layers. You might want to discuss available options with users before programming the system.

The top of the tree (at left below -- our tree fell down) should include what callers will hear after a brief company greeting (in the TVS50, it may be a replacement for the pre-recorded prompt # 819 -- more about it in the big yellow box below). Then create a branch for each option. Fill in each box so you can easily see what action corresponds to each keystroke, and make sure that your spoken message corresponds to the programming.

Remember that it is possible and often necessary to have one custom service lead to another custom service. For example, if someone presses [1] for sales, you might want another menu to say “for cars, press [1]; for trucks, press [2].” This way callers are routed directly to the person best suited to handle them.

The first menu (Custom 1) could be something like:

"If you know the extension number of the person you are calling, you can dial it at any time. For a staff directory, press one. To dial by name, press two. For sales, press three. For customer service, press four. For travel directions, press five. For our fax number, email address and website, press five. To repeat this menu, press six. Thank you."

You will work your way through all the buttons on a touchtone pad, starting with zero. We're showing just one here, but they all look the same.

7. Keypad Assignment
Keypad 0 [ c ]
   
a.Transfer to Mailbox h.Call Transfer Service
b.Transfer to Extension i.Subscriber Service
c.Operator j.Department Dialing
d.Exit k.Dial by Name
e.Previous Menu l.Repeat Menu
f.Custom Service m.Main Menu
g.Voice Mail Service n.FAX Transfer

Select Assignment :=

The KX-TVS50 uses separate screens (above) for setting each keypad assignment.
Other models let you program all keys on one screen (below).


Once you have finished entering the settings for each digit in each menu, the menu "messages" or "prompts" should be recorded. Menu messages tell the caller what options are available and what keys correspond to those options, so the messages must match the programming.

IMPORTANT: Unless you make changes, the first thing that callers will hear will be "good morning" or "good afternoon" or "good evening" and "welcome to the voice processing system." These prerecorded phrases are called System Prompts.
You can eliminate or modify these prompts if you want to, so callers will hear your own message as soon as the system answers. (For the KX-TVS50, see section D6 in the appendix of the PDF manual, or section 6.1.4 in the HTML manual.)

 
>>IMPORTANT: Make sure you have selected "User 1" not "system" prompt in the custom service setting menus, and the port service or trunk service menus, or your changes will not take effect. <<
  1. Access the "Message Manager's Main Command Menu": dial the intercom number for the voice processor (usually 165, unless you used a different number), then press  #, 6, *, 998 (or 98 for the KX-TD308).
    >>IMPORTANT: This will not work if a PC is still connected and in the programming mode.<<
  2. Press [5] to modify messages.
  3. Press [6] to modify the user prompts,
  4. Press [1] to change user prompt 1.
  5. Press [1] to change a specific prompt.
    >>OR ON NEWER SYSTEMS<<, press [1] if you want to re-record a prompt with your own voice,
    or press [2] if you want to turn off a prompt.
  6. Enter the prompt number you want to change.
    • Prompt 819 is "welcome to the voice processing system."
    • Prompt 248 is "good afternoon."
    • Prompt 249 is "good evening."
    • Prompt 250 is "good morning."
    •  In some older systems (KX-TVS75, 100, 200), the prompts are numbered 315 for morning,
       317 for afternoon, 318 for evening, and 316 for welcome...
  7. Continue following instructions. You can press 3 to turn off a prompt.
  8. NOTE: by eliminating the pre-recorded prompts, you will cause a delay between the end of ringing and the first sound that callers will hear. To minimize the delay, we recommend that you replace prompt 819 with your own brief message ("Thank you for calling Acme International") which will be be played immediately before your main menu (usually "custom 1").

The next sequence shows you how to record the custom service menus.

  1. Access the "Message Manager's Main Command Menu": dial the intercom number for the voice processor (usually 165), then press  #, 6, *, 998 (or 98 for the KX-TD308).
    >>IMPORTANT: This will not work if a PC is still connected and in the programming mode.<<
  2. Press [5] to modify messages.
  3. Press [4] to change the custom service menu.
  4. You will hear: "Enter the Custom Service number [1] through [100]. To record the Custom Service Exit prompt, press [0]."
  5. Press the button on your touchtone pad corresponding to the custom service menu you want to record or change.
  6. Follow the instructions until all Custom Service prompts have been recorded, using the tree that you created as a guide.
  7. After you have entered and recorded all menus, it is important to try the program yourself to see that all functions perform properly. Dial into the system and try all the choices to see if you are routed correctly. Verify that each menu choice works as it should.
   IMPORTANT: People should learn how to use the system, and should record their names and mailbox messages. Click for our User Guides
 

© 2004 AbleComm, Inc. All rights reserved.

voiceprocessor.info/prog-100.htm updated 3 OCT 04

   

 

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