VPS improvements - 2004
NOTE: on this website, "voice processor,"
 "voice processing system," and "VPS"
 mean the same thing.
 
 
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This page has  information on a new generation of Panasonic voice processors. There are four new models.

(1) Personal Custom Service

Users can set their own custom service menu as part of their personal greeting. A caller can make a selection by pressing one touchtone key. Calls can be transferred to: Another Mailbox, Another Phone, an Outside Line, another Custom Service menu, Voice Mail Service, Auto Attendant. 


(2) User Tutorial 

A built in tutorial helps new users through the initial setup process, step by step, to do the following: Set a Password, Record Owner’s Name, Record Personal Greetings (No answer, Busy and After Hours)


(3) Caller ID Callback

If a message has Caller ID data, the user can initiate a callback using the Caller ID number while retrieving the message.

The user can execute the callback anytime while the message is being played by pressing the digit 4. This feature can be denied or allowed through a new class of service “ Caller ID Callback” Yes/ No. Default is NO. The Caller ID information must be recognized and modified through the “Caller ID Modify” table to execute the Caller ID Callback.

For example: the Central Office provides all 10 digits for the Caller ID number even if the call is local.  To call back a local number the area code must be removed and the digit 9 must be added. The Caller ID Modify table must be programmed to perform this task.


(4) Call Transfer to Outside Line

The voice processing system can now transfer a call to outside line with normal transfer or EFA (External Feature Access).  Call Transfer to Outside Line is used for the following functions: Custom Service, Call Transfer Service, Personal Custom Service, Caller ID Callback. 

The outside number can be up to 32 digits in length, which includes; (1-9, *, #) and Pauses.


(5) Save Message As New

While listening to a message, the user can skip the message and save it as new message by pressing a touchtone command. This feature is useful when a mailbox is shared by more than one person. You can listen to your messages leaving the other users' messages as new.


(6) DID Call Routing 

The feature allows you to route Direct Inward Dial (DID) numbers to the following destinations:  Desired Extension, Mailbox, Custom Service

DID call routing operates similar to Caller ID Call Routing. The voice processor must be programmed to recognize the DID number to route the call.  This is done in a new DID call routing table. You can program up to 200 DID numbers. This feature will only operate when the voice processing is connected to TD1232/816-6,7 and TD500 V3,4M and the KX-TDA50/100/200 Version1.1 to be released in the near future and systems using DPITS integration.


(7) Call Routing Per Time Service 

New systems have the ability to route DID and Caller ID calls to different destinations based on the time. There are four different settings Day, Night, Lunch and Break modes.


(8) Toll Saver 

The feature allows a user to check for new messages mailbox without incurring a charge for the call. There are two new delayed answer timers that are set by the systems manager.  

1 Delayed answer time for new messages  (5-60 seconds) default 12 seconds

2 Delayed answer time for no new messages  (5-60 seconds) default 24 seconds

When a user calls into his or her mailbox, if the call is answered within 12 seconds (default) there is a new message in the mailbox. If call is not answered within 12 seconds, there are no new messages in the mailbox. The user has up until 24 seconds to disconnect the call before it’s answered, eliminating a charge for the call.

Toll Saver is a new Class of Service parameter with three program portions

No (Default) / “DID” / “Caller ID”


(9) Remote Setting of Incoming Call Service 

The system manager can now change the parameters of the port/trunk service easily through outside telephone access. In previous models, the system manager could change only the company greeting via calling into the system.


(10) Transfer Sequence/ No Answer Time Setting per user 

Each user can have his or her own Transfer Sequence and Call Transfer No Answer Time.  Both Transfer Sequence and Call Transfer No Answer Time can only be changed using the System Administrators terminal. The call transfer sequence can have up to 12 characters  (D, F, R, S, T, W, X, A, 1-9, *, #). The Call Transfer No Answer Time can be set from 10 to 60 seconds.


(11) Position of Message Envelope and Time/Date Stamp 

The VPS provides a message “envelope” (Recorder’s Name /Sender/Caller ID Number) and time/date stamp (When Message was recorded) when playing back each message. With the new systems, the user has the ability to select the order in which the system provides this information. There are three different options: 

1 Before Message

2 After Message

3 None (the system does not provide any message information)


(12) Call Transfer Service - Transfer to Mailbox 

Panasonic has added a “Transfer to Mailbox” option to Call Transfer Service. With this option, calls can be routed to a mailbox directly without ringing the phone first. This new option is selectable in the “Call Transfer Status” settings. This option is available on a per-user basis.


(13) Improved System Security

Panasonic improved the security to access the Voice Processing System from a telephone for the System Manager and Message Manager mailboxes. The system administrator controls the level of access by assigning passwords for both managers. In addition, the system administrator can program the system to automatically set a default password on all mailboxes when they are created.


(14) Improved Auto Configuration

The VPS can now receive the phone users' last names that are programmed into the phone system, during the auto configuration. The "extension names" are used for the corresponding mailbox names. This simple change is a great time saver -- in previous versions this information was entered manually.

This feature can be performed when the voice processing system is connected to the TDA200/100/50 version 1.1 and KX-TD500 V4M using DPITS integration only.


(15) Turn System Prompt Off 

The system administrator now has the ability to turn individual system and user prompts OFF and ON from a PC, using a new system command “TURN”


(16) Addition of Unlimited to Retention Time for New Messages 

Panasonic has added the parameter “Unlimited” to Retention Time for New Messages. You now have the option of selecting the new message retention time from (1 to 30) days or  unlimited.


(17) Improved Mailbox Message Capacity

The mailbox capacity can now be set for 5 to 100 messages on a per-mailbox basis. The default is 100 messages.


(18) Addition of Unlimited to Retention Time for Saved Messages

Panasonic has added the parameter “Unlimited” to Retention Time for saved messages.  You now have the option of selecting the saved message retention time from (1 to 30) days or unlimited.


(19) Improved Mailbox Capacity Maximum Message Time

Panasonic added a parameter “ Unlimited “ to the Mailbox Capacity Maximum Message Time. You now have the option of selecting Mailbox Capacity Maximum Message Time from 5 to 100 minutes or unlimited.


(20) Addition of TDA to PBX Type Selection 

The KX-TVS95, 125, 225 and 325 are compatible with the new KX-TDA50/100/200 and KX-TAW848. The PBX selection table in programming now has the selection, KX-TDA/TAW series”


(21) Announcement for Transferring Calls to Another Operator
 

Panasonic added a new message that tells the caller that the system is trying to reach next operator (“Now trying to reach the next operator”) when the first operator is either busy or does not answer the call.


(22) Go to Custom Service Menu Service Access Command 

A new service access command has been added, “Go to Custom Service” [#][2]. When this [#][2] is dialed followed by the custom service menu number and a [#], the caller will be transferred to the custom service menu immediately.


(23) Improved Rotary Telephone Service 

Calls from rotary telephone can be transferred to a specified mailbox or specified extension. This is an improvement over previous systems where calls could only be transferred to a General Delivery Mailbox or operator’s extension.


(24) Improved Call Account Report 

The call accounting report has been modified as follows:

  • Data storage capacity has been increased from 84 to 1092 entrees.

  • Data Clear has been modified in previous systems the voice mail system automatically erased data after it was displayed. In this new version we give system manager the option to clear the data using a new prompt “ Call Account Report Clear.”

  • The deletion of data once the maximum storage capacity is reached has been changed in previous models once the capacity reached 84 the system would automatically delete the first 10 records entered. In the new release once the 1092 storage capacity has been reached the first 84 entrees are automatically deleted.

  • New items are now stored in the Call Accounting report. In previous systems, the mailbox number, call date and call duration times were stored. In the new systems, the type of outgoing call is also stored: Message Notification Call,  Caller ID Callback Call


 

Upgrading

  •  Many older models can be upgraded to the newer models' features.

To upgrade an older VPS to the latest software and features, it must be sent to Panasonic in Georgia. If upgradeable, the cost will vary depending on the vintage of your system. To determine if a particular system can be upgraded, and the cost of upgrading, contact the Panasonic BTS Service Center, at 1 770 338 6550.

 

© 2004 AbleComm, Inc. All rights reserved.

voiceprocessor.info/improve-2004.htm updated 8 JUNE 05


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